Use of AI Chatbot for Companies in the Travel Industry.

In the travel industry, chatbots are becoming an increasingly popular solution, allowing customers quick and secure access to the details of their bookings. Chatbots enable the automation of customer service, and through authentication using data such as phone numbers, trip numbers, and SMS codes, customers can be confident that their information is protected and accessible only to them.

By implementing an authentication system, the chatbot can provide customers with secure access to the details of their trip. After entering their authentication data, customers can access information such as the itinerary, payment deadlines, and availability of additional services. The process is quick and intuitive, leading to a positive user experience.

The chatbot will ask the customer to provide the following information to grant access to details:

• Phone Number – required for customer identification,

• Trip Number – allows the chatbot to locate the relevant data,

• SMS Code – sent to the customer's number for additional authentication and security.

After confirming the identity, the chatbot can answer various questions related to the trip, such as:

• Itinerary – details about each day, departure times, and planned attractions,

• Payments – reminders about deposit deadlines and final payment due dates,

• Additional Services – information about transfers, availability of optional tours, and special amenities.

Secure authentication and personalized information are key benefits of implementing a chatbot:

• Protection of customer’s private information – only authorized individuals have access to trip details,

• Quick and convenient access to information – customers receive answers without waiting for a consultant,

• Increased customer satisfaction – the chatbot responds instantly, enhancing the user experience.

Chatbot: Hello! To access the details of your trip, please provide your phone number.

Klient: 123-456-789

Chatbot: Thank you! Now, please provide your trip number.

Klient: 2023-XYZ-7890

Chatbot: I’ve sent you an SMS code. Please enter it to confirm access.

Klient: 4321

Chatbot: Thank you! Your booking includes airport transfer and access to additional attractions. Would you like to know the details?

A chatbot with authentication features is the perfect solution for travel agencies that want to provide their customers with quick access to information while ensuring complete security. This way, customers have full control over their data and can count on professional service at any time and from anywhere.